Help accessing this website
If need further help regarding accessing this website, or we were unable to identify your category of membership, you can contact the Plan's administrators using their details below.
Before you get in touch
For the administration team to help you quickly, please have the following details to hand.
Your personal details
These details are used for ID verification:
- Full name
- Date of birth
- National Insurance (NI) number
- Your Member reference (which you can find at the top of any letter you've received from the administrator)
Other details
Any other details you have about your ARP benefits:
- Letters or other paperwork.
- Details of companies you've worked for, with dates.
- Details of any benefits you've transferred into the ARP.
Additional information
If you are corresponding with the administrators, regarding the legacy DB sections, please include the name of the section you're in (if you know) in addition to your personal details mentioned above.
Acting on someone's behalf
If you're contacting the administrator on behalf of a member, these will be their details.
Membership reference(s)
If you have more than one Aon Pension, your member reference(s) will be different depending on the membership period in question.
- For members of the Aon OnePlan, this member reference is the number starting A/ in any letter you received from the Aon OnePlan administration team.
- For members of any of the various legacy ARP section(s), this member reference will have been on any letter you received from the ARP administration team at Aon.
The Aon OnePlan contact centre
The contact centre is available if you have a question about your benefits.
You can contact them in the following ways . . .
Via the member website
The best way to get in touch with the contact centre is by secure message or webchat on the member website.
Go to the 'My Account' page to access the member website and log in.
Alternatively, you can call or write to the contact centre.
By phone
- Call: 0345 646 0669
(Lines are open 8:30am to 5:30pm, Monday to Friday.)
By post
- Write to:
The Aon OnePlan Contact Centre
Sunderland
SR43 4DF
What if you have membership in other Aon pension arrangements
If you've worked for Aon in recent years, you may have membership in other Aon pension arrangements. You can find their contact details (below).
Your Bigblue Touch account
You may also have membership in Aon’s Bigblue Touch arrangement.
Accessing your Account online
To access your Bigblue Touch account, visit www.bigbluetouch.com.
What will I need to login?
You will need to have your user ID and password to login.
Your Aon MasterTrust account
You may also have membership in the Aon MasterTrust.
Accessing your account
To access your Aon Mastertrust account, visit www.theaonmastertrust.com.
What will I need to login?
You will need your user ID and password to login.
One or more of your legacy ARP DB account(s)
You may also have membership in on or more of the ARP legacy sections.
Are you looking for general information about your legacy DB benefits?
If you're looking for general information about the legacy ARP pension provisions, you don't need to login. You'll be asked to confirm if you're receiving a pension or not, this just helps us take you to the most appropriate content for you – just a little help from us.
Visit our legacy DB benefit pages at www.legacy.aonretirementplan.co.uk.
Are you looking for personalised information about your legacy DB benefits?
If you're looking for more specific personalised information about your benefits and their value, you can access your ARP legacy account(s) via the 'See your pension amount' page on the legacy ARP benefit pages.
Just visit our website at www.legacy.aonretirementplan.co.uk.
Remember
You will need your user ID and password to login to access these personalised details on your account.
Contacting the administrators (Aon) about your legacy DB benefits
You'll need to confirm which legacy DB section of the ARP you belong to when you call or write.
You can get-in touch via the following methods . . .
In writing
You can contact the helpdesk by email or post.
- Email: arp@aon.com
- Or write to:
Aon Retirement Plan
Aon
PO Box 196
Huddersfield
HD8 1EG.
By phone
- 0345 601 0876
(Lines are open 9am to 5pm, Monday to Friday.)
A voicemail service operates outside these hours.
Remember
If you are corresponding with the administrators, regarding the legacy DB secctions, please include the name of the section you're in (if you know).
Your also need your Member reference (which you can find at the top of any letter you've received from the Aon administration team).
Your legacy ARP DC account
You may also have membership in ARP’s legacy DC section. You can contact the ARP helpdesk for legacy DC account in the following ways.
In writing
You can contact the helpdesk by email or post.
- Email: arp@aon.com
- Or write to:
Aon Retirement Plan
Aon
PO Box 196
Huddersfield
HD8 1EG.
By phone
- 0345 601 0876
(Lines are open 9am to 5pm, Monday to Friday.)
A voicemail service operates outside these hours.
Remember
You'll need to confirm which legacy DC section of the ARP you belong to when you call or write.
Your legacy ARP Section of the Aon MasterTrust account
You may also have legacy Aon Retirement Plan Section membership of the Aon MasterTrust – formerly DC account(s) in the ARP.
Accessing your account
To access your Aon Mastertrust account, visit www.theaonmastertrust.com.
What will I need to login?
You will need your user ID and password to login.
The administrators and financial advice
The law does not allow anyone associated with the Plan, or anyone at Aon, to advise you about what investment decisions you should make. If you would like advice, talk to an independent financial adviser (IFA).